Cancellation Policies Cancellation before shipment (Only valid on orders placed & delivery in India): If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via (1) EMAIL : crownrepublicin@gmail.com (2)Whatsapp: 6374157149 How will I get refunded for the cancelled orders and how long will this process take? * In case of cancellation before shipment, we initiate the refund within 24-48 business hours after receiving the cancellation request. * In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. * For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5 business days for the amount to reflect in your account. * COD refund will not be applicable in Cancellation scenario as Pre dispatch will not involve cash transaction & post dispatch leads to refund in source account.It will take an additional 5 business days for the amount to reflect in your account. * We do not offer wallet refunds for cancellations What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order? * Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. * If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation. Which are the items that cannot be returned/exchanged? Returns will not be accepted under the following conditions: * Product is damaged due to misuse/overuse * Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged * Serial Number is tampered with. * Defective products that are not covered under Seller/Manufacturer’s warranty * Product is used or altered * If request is initiated after same day of delivery * Free product provided by brand Categories not eligible for Return: Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand Personal care appliances cannot be returned due to hygiene issues Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.